Privacy Policy

1. Who we are

Ping Link is operated by Arino One Tech Experts Limited, Landscape House, Brownsbarn, Baldonnell, Co. Dublin, D22 P3K7, Ireland. Company Reg. No. 789699.

The service is used and demonstrated by Arino One (arino.one). If you have any question about this policy or about the data we hold, contact us at privacy@pinglink.app.

2. What we collect

Account data: the WhatsApp phone number you verify, and optionally a recovery email address used only to sign in to the dashboard.

Ping Link data: the names you give your links, their status, and any optional greeting audio you upload.

Call records: the time of a call, which Ping Link it came from, its outcome (accepted, voicemail or unanswered) and its duration. We do not record the content of connected calls.

Voicemails: audio recorded by a visitor when you send a call to voicemail.

Billing data: your credit balance, top-up history and the identifiers returned by our payment processor. We never see or store your card details.

Technical data: standard server logs needed to operate and secure the service.

3. Why we process it

To deliver the core service: connecting a scan to a private call, notifying you on WhatsApp, and storing voicemails long enough for you to hear them.

To bill correctly: applying your free calls, deducting credit and recording top-ups.

To keep the service secure: rate limiting one-time codes, detecting abuse and preventing fraud.

To provide support when you contact us.

4. What we never do

We do not show your phone number to anyone who scans your Ping Link, and we do not show a visitor's number to you.

We do not sell personal data, and we do not use your number for marketing you have not asked for.

We do not record the audio of connected calls.

5. Erasing your data — reply REMOVE

If you have used Ping Link and want your number gone, reply REMOVE on WhatsApp from that number. We permanently delete the number and everything linked to it — account, Ping Links, greeting audio, call history, voicemails, one-time codes and message logs — immediately, and confirm once.

This is a hard delete, not a flag. Nothing is archived and nothing can be restored. We keep only an anonymised note that an erasure took place, plus any accounting records the law requires, which contain no phone number.

You can also email privacy@pinglink.app. Full details are on our Data Removal page.

6. How long we keep it

Voicemails are permanently deleted 24 hours after they are recorded. This is automatic and cannot be extended.

Call records are retained while your account is active so you can see your history and verify billing.

Account data is kept until you close your account, after which it is deleted or anonymised except where we must retain records for accounting or legal reasons.

7. Who we share it with

Infobip, which delivers the WhatsApp messages and one-time codes to your verified number.

Our payment processor, which handles top-up payments and card data directly.

Our hosting and infrastructure providers, which store data on our behalf under contract.

Authorities, only where we are legally required to do so.

8. Your rights

You can request access to the data we hold about you, ask for it to be corrected, or ask us to delete your account and its data.

You can object to certain processing and ask for a copy of your data in a portable format.

To exercise any of these, email privacy@pinglink.app from the address on your account or contact us from your verified number.

9. Changes to this policy

If we change how we handle personal data we will update this page and the date at the top. Material changes will be notified in the dashboard.